PRIVACY POLICY

INTRODUCTION

This privacy policy sets out how Hope & Stetson uses and protects any information that you give us when you use this website and our products/services. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

INFORMATION WE COLLECT

If you choose to use this website and our products/services, we may require you to provide contact and identity information, including:

• Your name, address, email address, and other basic contact information.
• Communications and other messages, including correspondence between Hope & Stetson and you.
• Non-personally identifiable information that we gather, including your IP address, computer sign-on data, statistics on page views, traffic to and from this website, and individual pages on this website, and data that we may collect through cookies or other means.
• General information regarding our products/services you have registered to receive.

OUR USE AND DISCLOSURE OF YOUR INFORMATION

We may use your Personal Information to:

• Provide our products/services.
• Resolve disputes, calculate and collect fees, and troubleshoot problems.
• Verify your identity and the information you provide.
• Encourage a safe online experience and enforce our terms and conditions.
• Improve our products/services and customer experience and inform you about our products/services and updates.
• Provide you with information that may affect your use of our products/services.
• Communicate marketing and promotional offers to you.

We do not sell or rent your Personal Information to third parties. We may share, and you hereby consent to our sharing of, personal information with the following:

• Service providers and affiliates who assist in the delivery of our products/services.
• Third parties if we believe that disclosure is advisable or necessary to comply with the law, enforce our terms and conditions, or protect the rights, property, or safety of Hope & Stetson or others.

EXTERNAL LINKS

This website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites.

COMPETITIONS

Entering Instagram Competition:

To participate, you must be the authorized account holder of the email address associated with your entry. By entering this competition, you agree to abide by the following terms and conditions.

Eligibility:

(a) You must be 16 years of age or older.

(b) You must complete the entry form in its entirety.

By entering the competition, you confirm that you meet all eligibility criteria and consent to the terms and conditions outlined herein.

Entry Limitation:

Each individual is limited to a single entry for the competition.

Ineligibility:

Employees and immediate family members of our employees are not eligible to participate.

Verification of Eligibility:

We reserve the right to withhold the prize until the winner provides reasonable proof of their residency and age.

Fair Competition:

All entries have an equal and random chance of being selected.

Prizes:

We are not responsible for any fluctuations in the value of the prize. The prizes are non-transferable, non-exchangeable, and cannot be redeemed for any other form of compensation.

Privacy:

Your personal information will be handled in accordance with Hope & Stetson’s Privacy Policies. Entries must be submitted under your own name.

RETURNS POLICY

We believe in a positive online shopping experience and want you to have peace of mind when shopping with us. We pride ourselves on offering an industry-leading return experience.

We understand that not every piece can be exactly what you are after, and change of mind happens. This is why we offer you the opportunity to exchange or return your item within 30 days of fulfillment by the Hope & Stetson team. We offer free exchanges or store credit even on sale items. Exclusions apply to FINAL SALE and Warehouse Sales. We also offer standard refunds back to your original payment method.

CLICK HERE TO START YOUR RETURN

Your order number must start with INT.

RETURN CONDITIONS

The below conditions must be met for your return to be eligible:

• Item(s) must be unworn, unwashed, in new condition with no blemishes, stains, or odors.
• Item(s) must have original tags attached.
• Item(s) must be returned in original packaging.
• Items are ineligible if promoted as ‘Final Sale’ or ‘Warehouse Sale’.
• The 30-day returns window is put into place from when the order is fulfilled by the Hope & Stetson team.

EXCHANGES & STORE CREDIT

We offer free exchanges and store credit if you decide your item(s) are not quite right. Please lodge a request through the returns portal, and return labels will be generated and emailed to you.

REFUNDS

Refunds will be processed to your original payment method. Shipping costs (if any) will not be refunded. Refunds are available for all items unless promoted as ‘Final Sale’ or ‘Warehouse Sale’.

RETURN SHIPPING & COSTS

Return postage is at the cost of the buyer. You have the option to create your own label, or our returns portal can automatically generate a return label with your address and tracking pre-populated.

PROCESSING TIME FOR RETURNS

Returns are processed daily; however, please allow up to 10 business days for your return to be processed once received in Hope & Stetson HQ.

CUSTOMS & DUTIES

Customs charges are not calculated upon checkout. Depending on your location, customs charges may vary and are the responsibility of the customer. If customs charges are not accepted, return shipping fees will be deducted from any applicable credits or refunds.

SHIPPING INFORMATION

CURRENT PROMOTIONAL SHIPPING PERIOD

Please be aware that there may be a 2-3 day dispatch delay during promotional periods.

We believe in fast and safe shipping to make your online experience pleasant. Some generic shipping conditions:

• All orders will be dispatched within 1 working day of order receipt.
• All orders Returned To Sender due to not being claimed, or for incorrect addresses may incur re-delivery charges.

SHIPPING ESTIMATED TIME FRAMES & COST

We send globally via DHL Express.

TAXES & DUTIES

TERMS & CONDITIONS

(1) INTRODUCTION

By browsing and using this website, you are agreeing to comply with and be bound by these terms and conditions of use, which, together with our privacy policy, govern Hope & Stetson’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.

(2) VARIATION

The content of the pages of this website, including product details and pricing, is for your general information and use only. It is subject to change without notice. We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website from the date of publication.

(3) LIMITED WARRANTIES

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any particular purpose.

(4) LIMITATIONS AND EXCLUSIONS OF LIABILITY

Your use of any information or materials on this website is entirely at your own risk. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

(5) LICENCE TO USE WEBSITE

This website contains material which is owned by or licensed to us. Any redistribution or reproduction of part or all of this material in any form is prohibited without our express written permission.

(6) EXTERNAL LINKS

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).

(7) LAW AND JURISDICTION

Your use of this website and our products/services and any dispute arising out of such use is subject to the local laws of Hope & Stetson.